Final Sale, Returns and Refund Policy

By purchasing ARKAY products through this website, the customer expressly acknowledges and agrees that ARKAY products are Zero Proof Spirit Alternatives and are not traditional alcoholic beverages or liquor.

ARKAY clearly communicates throughout its website, product descriptions, labels, and marketing materials that its products are designed as alcohol-free alternatives for consumers who choose to “Drink Differently.”

Because of the nature of the products and for reasons of safety, hygiene, quality control, and food-product integrity, all ARKAY product sales are final once an order has been processed and shipped.

Therefore, except where required by applicable law, ARKAY does not accept returns or issue refunds based on personal preferences regarding taste, aroma, intensity, mouthfeel, sweetness, color, texture, warming sensation, or because the customer expected the product to taste or feel exactly like a traditional alcoholic beverage.

Before completing a purchase, the customer specifically acknowledges and agrees that:

• ARKAY is an alcohol-free alternative, not a traditional alcoholic whisky, vodka, rum, gin, tequila, brandy, or other liquor.
• The sensory experience of a Zero Proof product may differ from that of a beverage containing alcohol.
• Taste preferences are subjective and vary from person to person.
• Dissatisfaction based solely on personal taste preference does not constitute a product defect.
• Opening, tasting, or partially consuming a product does not create a right to a return or refund.

We encourage customers to enjoy ARKAY in different ways, including over ice, mixed with other ingredients, or used to prepare alcohol-free cocktails and mocktails.

For serving ideas and recipes, visit arkaymocktails.com

Damaged, Incorrect, or Defective Products

This final-sale policy does not eliminate any consumer rights that may apply under applicable law.

If a customer receives an incorrect product, a product damaged during shipping, or a product with a verifiable defect, the customer should contact ARKAY Customer Service through the contact form on this website and provide the necessary information and photographs so that the matter can be reviewed.

When appropriate, ARKAY may provide a replacement, credit, or refund depending on the circumstances and applicable law.

Product Nature & Customer Acknowledgment

ARKAY products are alcohol-free beverages formulated to emulate the sensory profile of traditional spirits. The customer acknowledges that product enjoyment may vary according to individual palate, preparation method, and serving style.

The customer accepts that personal expectations or subjective impressions regarding taste, aroma, intensity, or finish do not alter the final-sale nature of the transaction.

Customer Conduct Policy

Zero tolerance for abusive behavior. ARKAY maintains a strict policy of respectful and professional communication. We do not tolerate insults, abusive language, harassment, threats, discriminatory remarks, or any other offensive conduct directed toward our team under any circumstances.

Any customer who engages in abusive, offensive, threatening, or inappropriate behavior toward ARKAY staff may, at ARKAY’s sole discretion, be refused service, have their order cancelled immediately, and have any existing or future business relationship terminated without prior notice.

By placing an order, you acknowledge and agree to comply fully with this Customer Conduct Policy.

Age Requirement & Buyer Confirmation

By placing an order, the Buyer represents and warrants that he or she is at least 18 years of age, or the legal minimum age required in the Buyer’s jurisdiction for the purchase of adult non-alcoholic beverages.

By checking the Terms and Conditions box at checkout, the Buyer confirms that all personal information submitted in connection with the order, including name, billing address, shipping address, and contact details, is true, accurate, and complete.

Terms of Use Agreement

These Terms & Conditions apply to the use of the arkaybeverages.com website and to all purchases made through it. This website is operated by Cote D’Azur Holding LTD, Grand Cayman, Cayman Islands.

By accessing this website or placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use this website or purchase any product.

Prohibited Resale

By purchasing ARKAY products, whether for personal use or for resale, you undertake not to list, resell, or distribute ARKAY products on Amazon, eBay, Alibaba, Walmart Marketplace, or any other third-party marketplace or unauthorized sales channel without ARKAY’s prior written consent. Unauthorized resale may result in the immediate refusal of future service, cancellation of pending transactions, and legal action where applicable.

Limitation of Liability

To the maximum extent permitted by applicable law, arkaybeverages.com shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to the purchase, use, or inability to use this website or its products.